“Marina Operations excellence”
Marina Projects has the skills, resources, experience, and proven track record of making positive impacts upon a wide range of marine assets from small harbours to Superyacht marinas. We manage and operate marina and boatyard assets for a diverse portfolio of private and corporate clients and can apply our operational management skills to provide bespoke services to enhance your business.
Whether setting up operational aspects and practicalities of a new project or assisting in an already established marina business, we draw on our industry leading knowledge and practical know-how to review existing marina operational systems and procedures and make recommendations for improvements.
We can undertake comprehensive operational audits, develop marina operations management strategies, staff training needs and plans, review and update standard operating procedures generate operating manuals, carry out risk assessments and conduct, financial, operational, quality and Health and Safety audits. In addition, our knowledge and ability to provide market intelligence can assist with both market positioning, and pricing strategies and levels of service.
Review Marina Operational management systems
As part of our marina operations management service, we review your current operations, procedures and processes and make recommendations and priorities to improve areas of your business. Reviewing your current operations will also enable us to develop marina management strategies.
Our dedicated Operational team will provide you with a detailed report on all aspects of your business from business accounts through to regulatory compliance, certification, and staff training. This comprehensive approach will identify the business development opportunities and specifically any areas that need improving to make your business more efficient, compliant, and successful.
Marina management strategies
Upon completion of the operational report – we work with the client and develop a marina operations management strategy. This document is then used to enhance your marina business, improve customer service, safe systems of work, standard operating procedures, and the resultant vessel occupancy, boatyard activity, profitability and ultimately asset value of your marina business.
Our marina operational management guidance includes:
Communications and customer engagement
We advise on methods of communication to ensure new and existing customers are aware of facilities and services, special offers, terms and conditions and service level agreements.
Planning service packages and tariffs
Using immediate, local, and wider industry data, we establish your market positioning and levels of demand. We can assist with processing market data and customer surveys to help you make informed and industry leading decisions regarding services and associated tariff rates.
Managing and setting operational budgets
Upon completion of the financial aspect of the operational Audit, Marina Projects are well placed to provide guidance into existing budgets or indeed provide templates and budget figures for any marina, boatyard, and associated retail business. This process can extend into, viability assessments and Capital expenditure justification for enhancement projects.
Development of industry standards for marina regulations rules and contracts
Marina Regulations, Terms and Conditions and berthing contracts are vital for the protection of the business and its customers. We can assist with the creation of a suite of documents to safeguard your business.
Staff training and continued personnel development are vital to your business. We can assess your team and their experience and accreditation and provide you with an individual training and development plan for each employee. This can be extended into providing guidance on remuneration packages.
Built on an International reputation we can also assist with the recruitment of key personnel to ensure you have the right resources to maximise the potential of your marina asset. We have successfully recruited Marina Managers, Supervisors, Dock Staff, Lock Keepers, Maintenance personnel, security, and part time staff.
As well as operational audits, we can also provide risk assessments on all the activities that your business undertakes from manual handling to fuel delivery, boat lifting and plant and equipment operation to ensure that your operations are both compliant and risk is minimised wherever possible.
Health and Safety audits
Health and safety audits highlight any areas of concern as well as providing guidance on how to remove or mitigate areas of concern. A traffic light report will be provided that enables you to prioritise tasks to achieve operational compliance.
Marina Projects lead the way in the marina industry, use our experience, knowledge, and expertise to maximise your marina asset.
For more details on how Marina Projects can help with operational management and support, please call us on +44 (0)23 9252 6688 or use the Contact Us button